CHIEF TECHNOLOGY OFFICER

PERIOD OF APPLIED DISCIPLINE
August 2021 - July 2025
 

Technology has never sat on the periphery of my work. It has always been a structural discipline. A core layer of how environments operate, how services are delivered, how people interact with space and how businesses scale.
 

In practice, this meant treating technology not as an isolated stack of devices and software subscriptions, but as an integrated operational ecosystem shaped around performance, reliability, usability and long-term resilience.
 

As Chief Technology Officer, I led the planning, implementation and management of the infrastructure required to support a premium, technology-enabled workplace and hospitality environment. That responsibility extended from physical network design and hardware deployment through to cloud systems, access control, device ecosystems, vendor management, incident response and day-to-day operational support.
 

The objective was never simply to keep systems running. It was to establish dependable, scalable and intelligently structured infrastructure capable of supporting staff, members and the broader commercial environment without friction. Technology in a premium coworking and serviced office environment is not a background utility; it is part of the experience. When technology fails, the experience fails with it.

 

SCOPE OF WORK:
 

Enterprise Network Design & Infrastructure

• Planning site-wide network architecture across business, customer-facing and operations

• Oversight of enterprise-grade wired and wireless infrastructure including routers, switches, firewalls, access points, patching hardware and rack systems

• Hardware specification based on scale, usage, resilience needs and service expectations

• Overseeing installation, deployment and commissioning of physical network infrastructure

• Ensuring infrastructure could support both day-to-day usage and future scaling requirements
   

Firewall & VLAN Management

• Firewall configuration and policy oversight

• VLAN planning and segmentation across business, member, guest, AV, security and operations

• Traffic separation for performance, privacy and security

• Ruleset management, port management and controlled segmented permissions

• Troubleshooting network conflicts, latency and misconfigurations
   

Server, Cloud & Infrastructure Environments

• Server environment planning and deployment

• Cloud platform setup and configuration

• Shared storage, file access and permissions management

• Backup, sync and redundancy strategy

• Oversight of uptime, stability and maintainability
   

Access Control & CCTV

• Planning and coordinating access control hardware and system logic

• Integration of doors, permissions, schedules and user access profiles mapped to CRM

• Oversight of CCTV deployment, camera coverage and recording environments

• Coordination with installers, consultants and security vendors

• Troubleshooting faults, outages and integration issues
   

Network Topology & Redundancy

• Topology mapping across internet, switching, wireless, devices and dependent systems

• Redundancy planning for critical services and network continuity

• Identification and mitigation of single points of failure

• Capacity planning for peak usage periods

• Supporting long-term stability through structural design rather than reactive fixes
   

ISP Procurement & Performance Management

• Researching and assessing ISP options based on reliability, bandwidth, SLA quality and support

• Matching connectivity solutions to business scale, density and performance expectations

• Monitoring service quality and throughput over time

• Escalating faults, outages and degradation issues with providers

• Supporting redundancy or backup connectivity thinking where required